Refund Policy
Last updated: December 29, 2025
14-Day Money-Back Guarantee
We offer a full refund within 14 days of your initial subscription purchase if you are not satisfied with our service. No questions asked.
How to Request a Refund
To request a refund, simply email us at:
Include the following information:
- Your account email address
- Date of purchase
- Reason for refund (optional, helps us improve)
Refund Processing
Refunds are processed within 5-10 business days after approval. The refund will be credited to the original payment method used for the purchase.
Eligibility
Refunds are available for:
- First-time subscribers within 14 days of initial purchase
- Technical issues that prevent you from using the service
- Duplicate charges or billing errors
Refunds are generally not available for:
- Subscription renewals (you can cancel before renewal)
- Partial month usage after the 14-day period
- Accounts terminated for Terms of Service violations
Cancellation
You can cancel your subscription at any time from your account settings. After cancellation:
- Your subscription remains active until the end of the current billing period
- You will not be charged for the next billing cycle
- You can continue using the service until your current period ends
Contact Us
If you have questions about refunds or need assistance, contact us at admin@easypdftoexcel.com
